Syed Arshad Ali
Quality Professional
Syed Arshad Ali basically a Professional Engineer who has undergone various Business Management Courses and has had several advanced Trainings on Maintenance and Quality Management from Japan. He has a professional career in Automobile industry and has worked with Multinational Joint Venture project “Hinopak Motors Limited” as a General Manager, Product Support Division & Quality Division.
He has over 45 years experience of working very closely with Japanese experts in the field of Maintenance and Quality Management and has played a key role in establishing the modern Quality Management Systems at Hinopak which is the first automotive industry in Pakistan to receive ISO 9001 and ISO 14001 Certifications.
He is a regular guest speaker sharing his quality experiences in the seminars and has presented papers in Pakistan International Convention on Quality Control (ICQC 95 & 96). He has interacted with more than 30 thousands business executives of various
reputable organizations.
He is also qualified an Auditor / Lead Assessor from BSI (British Standard Institute) and visiting faculty member of CQP program at NED University Karachi. He is Senior Member of American Society for Quality (ASQ) and imparting training countrywide on modern Management approaches that are being practiced at Japan.
Quality International Consultants (Pvt) Ltd. & Consultant
Corporate Quality & Trainer ( CCQT) (self-employed)
Jan. 2011 – Till To date (9- Years)
Principal Consultant:
• Providing consultancy on Quality Management Systems, Productivity improvements & Cost reduction techniques.
• Japanese style management practices introduction & their implementation are the expertise.
• Trainings on Kaizen, 5S, QC circles, problem solving techniques.
• Basic QC Tools, 7- new QC Tools, Cost of Quality, TQM, TPM, 6-Sigma, Lean and so on are the common topics covered.
• ILES-SCORE PROGRAM (Enterprise Improvement) is the proven methodology globally applied is being practiced in Karachi since 2008.
HinoPak Motors Ltd.
Feb 1986 – Nov 2010 (24.7- years)
General Manager – Product Support Division [Jan 2006 – Nov 2010]
• Dealer Network development & control country wide.
• Design inputs for future products development.
• Plan and manage Customer support & Product support services to attain customer satisfaction.
• Trainings & Development of Customers & Dealers Network on product features and company’s system.
• Customer feedback for future product improvement at principal’s end (Hino Japan).
General Manager – Quality Assurance [Jan 2004 – Jan 2006]
• Planning & coordination all aspects of Company’s Quality
• Program and facilitating cultural changes companywide.
• Maintaining and improving the implemented Quality Management &Environmental Management Systems in line with ISO-9000 & ISO-14000 Standards.
• Initiating practices and facilitating Company’s Quality journey from QM mode to TQM mode.
Deputy General Manager – Quality Assurance [Jan 1993 – Dec 2003]
• Initiated and successfully achieving of ISO-9001 & ISO-14001 Certification being the First Automotive Company in Pakistan.
• Planning and local development of vehicles components & developing Quality Control mechanism at vendors’ level.
• Established Customer Complaint Handling system for permanent elimination of product complaints.
Manager – Quality Assurance [Nov 1990 – Dec 1992]
• Planned and established Quality Assurance department in the organization.
• Orientation and training of employees on product Quality Control Systems.
• Introduce and implemented Quality Circles Methodology Company wide to promote quality at grass root level.
Manager – After Sales Service [Feb 1986 – Oct 1990]
• Planning and establishment of service dealer network countrywide to cater customer’s needs.
• Planning, organizing and imparting comprehensive service training on product usage/maintenance for customers and end users.
• Managing warranty administration activities including technical feedback to principals, settlement of customer’s claims and their reimbursement from principals.
Republic Motors Ltd.
Feb 1976 – Feb 1986 (10 years)
Assistant Manager – Services [Jan 1980 – Jan 1986]
Service Engineer – Services [Feb 1976– Dec 1979]
• Organized and supervised repair/maintenance activities on sold products.
• Organize technical support service to large fleet operators and facilitating repair/maintenance at their door step.
• Organized and personally conducted market surveys to determine customers need and product behavior in the field.
• Management of service campaigns as per advice of principals.
Automobile Corporation of Pakistan
Jan 1974 – Feb 1976 (2- years)
Assistant Engineer – Service [Aug 1974– Jan 1976]
• Supervision of repair/maintenance of automobiles (petrol cars and pickups).
• Supervision of major repair overhauling and trouble shooting activities.
• Organized and conducted vehicle pre-delivery inspection and their final delivery to customers.
Feb 2010 (abroad)
Motors Sales Australia.
Address: Keynote speaker in Annual Dealers conference, of HINO Australia.
Topic: After-sales endeavors to sustain No.1 position in market.
Audience: 110 participants from 41 dealers of Australia Continent.
Aug 2001- till to date
NED University Karachi
Regular Tutor as visiting faculty member.
Topics: Quality Improvement & Management techniques. (4-months program)
Audience: 560 business executives from various organizations
Certified Quality Professional attended sessions in 34 batches.
Oct 2008 (Abroad)
Hino World Conference Tokyo-Japan
Guest Speaker in Hino World Conference 2008.
Topic: Defeating competitor by good quality service.
Audience: 280 delegates from 62 countries worldwide.
Feb 1997- Dec 1998
ADAMSON University Karachi
Visiting Faculty Member for MBA Program.
Topics: TQM, internal quality audit and ISO-9000 Standards.
Audience: MBA students.
Oct 1995- Till to date
Addressed more than 25,000 business executives of various reputable Countrywide organizations at famous universities viz, IBA,
Bahria Institute of Management, PIM, Preston University, EME college, Institute of Air safety-PAF, PIA, Agha Khan University, Pakistan Navy, Pak. Tobacco and more…
Topics: Quality Management & Productivity Improvement practices and Customer Support Services.
Jan 1983-Jan 1985
B.Tech. Honours (Mechanical Automobile)
NED University of Engineering and Technology
Jan 1981-Jan 1983
B.Tech. Pass (Mechanical Automobile)
NED University of Engineering and Technology
Jan 1969-Jan 1973
Diploma of Associate Engineering (DAE) [Auto & Diesel]
[1st class, 1st position, in entire SINDH]
Sindh Board of Technical Education
Dec 2003
Hino Global Inspection System.
Location: Japan.
Nov 1994
Advance Quality Management.
Location: Osaka- Japan.
Oct 1993
Automotive pollution control and safety.
Location: Tokyo- Japan.
May-Jul 1992
Super structure installation HTV.
Location: HML Japan.
Jul-Oct 1983
Service maintenance of Hino vehicle.
Location: HML Japan.
Apr-July 1978
Service maintenance of Honda vehicle.
Location: Japan.
Mar 1997
Jan 1991
Jan 1986
Mar 1980-Jan 1983
Nov 2018-till to date
Lead Auditor ISO-9000
Managerial grid seminar
Managerial concepts and skills.
Japanese language courses. Primary, Secondary and Advance. And 49 more trainings in car maintenance, leadership, TQM, finance and accounts, performance appraisal, lead auditor, Six Sigma, TPM, Lean Management, & Process improvement for enhancing Quality, Productivity & Cost Saving.
Received trainings on ILES SCORE PROGRAM by global Trainers and continuously engaged in Training of National Enterprises as a “LEAD SCORE TRAINER” ( CERTIFIED )
• Automobile Assembly, Disassembly, Maintenance, Overhaul & Trouble Shooting of automotive components
• Packages Office (Word, Excel, PowerPoint, Outlook-Intermediate Level)
• Operating System Windows 7, Windows 2003,
Apr 2010
Oct 2008
Nov 2004
Nov 1993
Annual dealers’ conference, Hino Motors Sales Australia (HMSA),Sydney
Hino World conference- Tokyo, Japan.
First Hino Asia Environmental protection conference- Bangkok, Thailand
Hino QC Circle convention- Tokyo. Japan.
And 7 more conferences on Quality improvement and Environment protection.
• American Society for Quality (Member since 1996 and promoted as senior member 1999 till to date)
• Quality & Productivity Society of Pakistan (QPSP)- Membership.
• Outstanding Quality Manager Award by Quality & Productivity Society of Pakistan (QPSP) [2010]
• Best Tutor Award (three times) CQP- Program at NED University.
• Introduction to Quality Circles [1996] (booklet published in Urdu)
• Scientific Problem Solving (paper presented in ICQI- 1998)
• Quality improvement through Quality Circles (paper presented in ICQC- 1996)
• Quality management at Hinopak (paper presented in ICQC- 1995)